Privacy Policy

Last updated: June 14, 2026

PawSerene ("we", "us", or "our") operates this website. This page explains how we collect, use, and protect your personal information.

Information We Collect

When you place an order we collect your name, email address, shipping and billing address, phone number, and payment information. We also collect browsing data such as your IP address, browser type, pages visited, and referring URLs through cookies and similar technologies.

How We Use Your Information

  • To process and fulfill your orders
  • To send order confirmations, shipping updates, and customer service communications
  • To send marketing emails (only with your consent — you may opt out at any time)
  • To improve our website and product offerings
  • To comply with legal obligations

Sharing Your Information

We do not sell your personal information. We share it only with:

  • Shopify — our e-commerce platform (see Shopify's privacy policy at shopify.com/legal/privacy)
  • Payment processors — to securely handle transactions
  • Shipping carriers — to deliver your order
  • Email service providers — to send transactional and marketing emails
  • Law enforcement — when required by law

Cookies

We use cookies to keep track of your shopping cart, remember your preferences, and understand how visitors use our site. You can disable cookies in your browser settings, though some features may not work correctly.

Your Rights

You have the right to access, correct, or delete the personal data we hold about you. To make a request, email us at support@pawsereneco.com.

Data Retention

We retain order information for a minimum of five years for accounting and legal compliance. You may request deletion of personal data where we are not legally required to retain it.

Changes to This Policy

We may update this policy periodically. We will notify you of significant changes by posting the updated policy on this page.

Contact

For privacy questions, email us at support@pawsereneco.com. PawSerene is an online-only store; we don't operate a walk-in location.